Terms & Conditions
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Shipping.
Most items are handmade to order.
Our current process time for custom party favors is 2-4 weeks. We ship based on the date needed. Please provide, the date you would like the order to arrive, NOT the date of the event.
Our current process time for paper and other non-custom items is 3-5 business days.
All orders are shipped with USPS Priority mail or UPS, a tracking number is always provided once your order ships.
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Returns.
Due to the custom nature of our products, we do not accept returns or cancellations. If your plans change, and you need to change the theme or items on your order, you may do that if your order has not been started yet.
Please feel free to reach out with any questions or concerns with your order.
Info@fetecreations.com
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Custom Orders.
When placing an order for custom items provide the date the order is needed. The date needed should not be the date of the event. If the date provided is the same day as the event we are not responsible if your items do not arrive in time for your event.
For orders of $300+ we will require a contract be signed by the purchaser.
For orders of $300+ we will require ID and matching credit/debit card to be submitted at our discretion. This is in an effort to combat fraudulent orders. Alternatively, the order can be paid via Zelle. Please email us if you would like to pay via Zelle.
Proof & Approval Policy.
PLEASE BE AS SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS. SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS, EXAMPLE DESIGNS, ETC.
We always send a “proof” for approval before printing an entire order. Once we send the proof minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design, or font choice are minor changes. Major design changes will result in a design fee of $15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 72 hours for approval, once 72 hours have passed the order will be shipped as is.
Chargebacks.
Please reach out to us via email for any issues with your order. Our goal is to amicably resolve all customer issues. If you decide to file a chargeback with your bank, you will no longer be able to shop with Fête creations. Any future orders will be canceled. Any fraudulent chargebacks will result in legal action.
